A panel from legacy and recent Epic implementation institutions will share their wisdom and lessons learned on Epic Upgrades and special updates. The focus will be on the components of Infrastructure, Downtime, Scope, and Training/Communication. Time will be allowed for questions and answers and for others to share their pearls of wisdom. Time will be allowed for questions and answers.

Learning Objectives:

1. Share lessons learned on preparing and supporting Epic downtimes for upgrades/special updates.

2. Learning tactics from other organizations on successful planned Epic outages.

3. Decrease risk and extended outages with planned Epic downtimes.

Ron Goodstein, FACHE, CPHIMS, EMR Systems Manager JPS Health Network

Jim Stalder, Chief Technology Officer Cook Children's Health Care System

Julie McGuire, MSN, RN, Director, Enterprise Systems Clinical/Epic Texas Children's Hospital